FAQ
Radiant Mane Co. by Duru · Customer care
A little clarity.
A more confident routine.
Your hair-care questions, answered. Explore our products, find guidance for your routine, and get help with your order.
Products & routine
Know what’s inside. Find your next step.
How do I use the Mane Lengthening & Repair Mask?
- Massage a small amount into your scalp and roots.
- Work through the lengths and ends, focusing on dry areas.
- For deep conditioning, leave overnight, then rinse thoroughly and wash the next morning if desired.
See the mask product page for directions and ingredients.
How often should I use the mask?
Use it 1–3 times per week, depending on how dry your hair feels.
What’s in the mask, and is it vegan?
The formula contains grass-fed beef tallow, castor oil, jojoba oil, rosemary oil, biotin, eucalyptus essential oil, and vanilla essential oil. Because it contains beef tallow, the mask is not vegan.
Review the product’s ingredient list before purchasing.
Does the lightening spray contain hydrogen peroxide?
Yes. Hydrogen peroxide is an ingredient in the Sun Activated Hair Lightening Spray. Read the product page for its ingredient list and directions before purchasing.
Should I choose the hair mask or the lightening spray?
The Mane Lengthening & Repair Mask is a conditioning treatment. The Sun Activated Hair Lightening Spray is designed for gradual lightening and contains hydrogen peroxide.
Choose based on what you want from your routine, and review each product’s ingredients and directions before ordering. If you’re unsure which product fits your needs, email us with your question.
Orders & shipping
A clear next step for your purchase.
How do I place an order?
Choose your product from the catalog, select any available options, and add it to your cart. Review your items and shipping address carefully before completing checkout.
Do you ship internationally?
We offer international shipping to supported destinations. Available destinations are shown at checkout. Armed conflict, carrier restrictions, or other disruptions may prevent delivery to some locations, and availability may change.
If you’re unsure whether we can deliver to your destination, email us with your country or region before placing your order.
How much does shipping cost?
Shipping costs vary by destination and the shipping option available for your order. Enter your delivery address at checkout to review the available options and final shipping cost before placing your order.
Who can help with an order or shipping question?
Email radiant@radiantmanecobyduru.com. For an existing order, include your order number and a brief description of what you need. For a shipping question before purchasing, include your destination country or region.
Returns & order issues
Please review our policy before you purchase.
Can I return or exchange my purchase?
We do not accept returns or exchanges once products have shipped. All sales are final. Please read our Return & Refund Policy for the full details.
What if an item arrives damaged, defective, or incorrect?
Email radiant@radiantmanecobyduru.com within 48 hours of delivery. Please include:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
After reviewing your request, we’ll offer a replacement or an appropriate resolution at our discretion, in line with our Refund Policy.
Let’s help you move forward
Still have a question?
Ask about a product or get help with your order. Include your order number if you’ve already purchased.